• Spare parts suppliers

    The electronics repair industry in New Zealand has been in decline for the past two or three decades for various reasons including  the flood of cheap commodity goods, poor support from the manufacturers, and rapidly changing technology.

    One indication of the decline of the repair industry is the plight of component suppliers.  The company that I first worked for, TESA (an abbreviation of Television Engineers and Supplies Associates), has been subsumed into Lacklands.  And now, as of last month, Trade Tech, one of the other large component suppliers, has gone into liquidation.

    The annoying thing is that I placed an order for some parts with them not knowing that they were in liquidation.  Only three parts out of an order of ten turned up.  I am still waiting for the remaining seven after about three weeks.  I might not see the rest of the parts.

    In Hong Kong they have electronics repair shops next to the footpath.  Here in New Zealand most of suburban radio and television repair shops closed down years ago.
    Image: Wikimedia Commons.

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  • A throwaway society

    We really are in a throwaway society.  We have  been calling it that since the 1950s and all of this technology of ours is an increasing part of the throwaway society.

    I had a Canon PIXMA MG2960 ink jet printer/scanner come in for recycling.  I can’t find any date code on it without stripping it down but it looked brand spanking new.

    Apparently the paper was not feeding.  I was going to see if it was fixable but it had no ink cartridges.  I then jumped online and checked it out.  It sells for a mere $32.99!  And it is still a current model!  I did know that these low end inkjet printers are cheap but I just can’t get used to the idea of these low prices.  These printers sell for less than the minimum service fee that most repair companies charge out.

    This is nothing new of course.  Back in the early 2000s I worked for a company that did a lot of printer repairs, including low end inkjets.  The minimum service fee was $33.75.  It got to the stage that we had to charge that fee up front because we were left with too many cheap inkjet printers that the customers did not want to have repaired.  So not only was the company out of pocket for the time taken to do the diagnostics for a quote but there was also the disposal cost of the unwanted printer.

    It is easy to see why the amount of e-waste is rising and the repair industry is in decline. We really are in a throwaway society.

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  • A missing screw

    A Philips 42TA2800 LCD TV came in for recycling.
    “It works” the customer said, “It is just the power switch.”
    The actual plastic power switch actuator was missing and you could see that the power switch circuit board was just dangling off the cables.  It looks like they were poking the pcb mounted power switch (two in series) to get it to turn on.  I don’t think they had the remote control for it.

    After taking it apart I discovered this:

    Photo of the rear of the power switch circuit board
    The power switch circuit board is positioned to try and show the lack of a second screw ever having been present in the plastic support.

    There was ever only one screw holding the power switch circuit board in place.  The other was never fitted!  So the plastic support broke.  Not surprisingly. This is a power switch.  Something that is often abused.  And in this case it had to do a lot of work because of the lack of a remote.

    So what happened here Philips?  Are these TVs not made in highly automated factories with all sorts of quality checking including the use of image recognition?  So did this one slip past the inspections?   Or is this inbuilt obsolescence?  Or are you saving one screw and one extra assembly operation to save a fraction of a cent?

    Get back to me on it please Philips.  Thanks.

    Anyway, talking about customers and switches and faults brought back some memories. When the customer said “It is just the switch” I was reminded of my days repairing the old school CRT monitors and the even earlier days of repairing CRT TVs.  Customers would sometimes give their diagnosis as “It is just the switch” or “One of the guns has gone”.  It got the stage where I thought customers think that a CRT TV or monitor only consists of a CRT and a switch!  They don’t know that there are power supplies, HV stages, signal processing circuits all containing resistors, capacitors, semiconductors, wires, cables, connections etc and all of which can fail.

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  • Whirlpool and obsolescence

    A Whirlpool VT256/SL microwave oven came in for recycling this week that looked like a good candidate for refurbishment.  It was dead. It had a blown fuse and a shorted high voltage capacitor in the voltage doubler circuit.   So I replaced the blown bits and it ran up sweet.

    And then I checked out the waveguide covers because they sometimes get a bit carbonised and start arcing.  We sell a lot of them through our online shop (sorry about the advert but hey you are getting a free blog post!)

    This microwave has two mica waveguide covers – one at the top and one at the bottom.  Most microwaves only have one.

    So take a look at this photo.

    whirlpool-vt256-burnup

    The carbonisation happened around a bead of glue that goes across the waveguide cover, probably due to food residues getting trapped on it.  Now take a look at the wall of the cavity above the waveguide cover.  For some reason there is an extra level of indentation between the waveguide cover and the cavity wall.  Why?  And what does the glue do?  Is the bead of glue in the wrong place? Should it have been  acting as a sealant in the wide gap between the waveguide cover and the cavity wall?

    I don’t think it is a deliberate ploy to create inbuilt obsolescence.  The Whirlpool microwave ovens are generally built quite well.

    I have come up with a decent fix for it so if you need one buy one here!

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  • Ubuntu and laptops

    For a few years now I have been running Ubuntu 14.0.0 on an old Toshiba Satellite A100 laptop (from the Microsoft Windows XP era).  It was sort of as an experiment but it was also because I like to keep the old stuff operational for as long as possible.  Linux operating systems are less resource hungry compared to the offerings from Microsoft and so the good old Toshiba did everything you would expect from a much newer computer.

    There were a few issues though.  It would run quite hot for one.  I don’t know if the hardware did not like to be pushed too hard with playing full screen videos, or that there was a problem with the thermal management, lack of Ubuntu drivers, or all three issues.

    The lack of integration with Microsoft products also made using a Linux based operating system a little awkward.

    For a little while the laptop had developed a fault where the screen would flicker or briefly disappear and then the cursor could be moved but clicking did nothing.  Also, it would sometimes not wake up after going into standby.  It seemed to be a fault that was related to movement of the motherboard. I had stripped it down after it started happening but there was no obvious cause.  As is often the case for these faults it stopped playing up for a while after being checked.

    The intermittent fault was getting a little worse but then one evening, quite suddenly, the laptop stopped charging. Oh, and I forgot to mention that the battery was pretty well stuffed and the charger had to be plugged in virtually all the time.  I did all the usual things a technician does.  I checked the charger.  No problems there.  So I stripped down the laptop and started doing some fault tracing.  The two fuses were ok, the low ohm resistors were ok, the coils were ok but one looked like it had been running hot.

    And then I noticed this:

    Toshiba A100 laptop motherboard fault
    Looks like the magic smoke escaped from the chip.

    Looks like the chip is toast and pretty much so is the whole laptop.  The chip is close to the hard drive connector but the hard drive was still working.  Interesting.  It does not matter if the hard drive is stuffed because everything that is important is on the cloud.

    Time to dig another laptop out of the recycling pile.  I found a Toshiba Satellite M300 that looks like it only needed an LCD cable.  Cheap enough on Aliexpress so I ordered one.  Another laptop that was kicking around was a HP G60 that had been running Windows 7.  It had a stuffed hard drive.

    Now I know from past experience that you cannot pull a hard drive out of one machine and just bung it into another one and expect it to work.  There are all sorts of driver issues.  To possibly make things easy and as an experiment I thought I might try to drop the hard drive out of the Toshiba straight into the HP.  And guess what! It worked! I am typing this blog post minutes after the transplant!  The only thing I had to do differently is to enter the wireless password. I have struck this before.  It seems that the wireless password is stored in hardware somewhere rather than on the hard drive.

    So is this all an indication of how good the generic Linux drivers are?  It is not really a security issue since I still had to enter my login password.  So is this the way of the future where we pull the solid state hard drive out of a stuffed old machine and bung it in a new one?  Sounds like a good idea to me.

     

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  • Repair technicians’ creed

    Nuvola_icon_toolsRepair technicians should follow a code of ethics and the statements below, as defined by iFixit, is how we run our business. We promise to always observe the following:

    Honesty in Business

    We are honest in business dealings. Our contracts, invoices, bills, statements of work, and all other business documents are accurate and honest.

    Integrity in Advertising

    Advertising for our company and services does not stretch the truth or misrepresent reality.

    Privacy with Client Data

    All private information that our clients share with us is confidential. All data on the software/hardware we work with is kept confidential. When we refurbish or recycle hardware, all user data is removed according to data security best practices.

    Commitment to Environmental Responsibility

    All e-waste generated by our business is recycled responsibly and in accordance with all local laws.

    Respect for the Law

    We abide by all local, regional, and national laws dealing with my business, employees, taxes, e-waste, and software licensing.

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  • Repairs – hard work but a good idea

    Kathmandu, a New Zealand based outdoor equipment supply company, made it to the news when employees from one of their stores were observed slashing sleeping bags and other products before throwing them in a rubbish skip.  The company said they were faulty goods returned by customers. They were destroyed to prevent them being returned again as faulty goods.  That is a cop-out of course, because they can demand a sales receipt from the customer or the products could have been identified as being faulty stock and therefore not eligible for replacement.

    Household appliances such as radios were economical to repair but cheap electronics products sourced from the Asian countries  gradually made repairs less likely.
    Image: Wikimedia Commons

    What happened at Kathmandu also happens with electronics products.

    Consumer electronics, as with outdoors  gear, is made cheaply in China.  The wholesale price must be stupefyingly low considering that you can buy a complex bit of electronics gear for something like $10 retail after it has passed though wholesalers and transport companies.  These low wholesale prices are a disincentive to have items repaired.  An item with a retail price of $10 is obviously a throw-away item if it fails but I have heard of electronic equipment with a sell price of up to $600 being treated as a throw-away item if it fails within the warranty period.

    There are a lot of things that can be done instead of throwing electronic products into the rubbish.

    • Companies can have products repaired at their cost rather than throwing it out.  It would give them a degree of environmental credibility.  If there are a lot of faulty items they can be done in a batch to make gains in efficiency.
    • Some faulty products can be stripped of usable spare parts to fix up other ones.  A good technician would know how to do this in such a manner that the reliability of the repaired product is not compromised.  Sometimes this technique cannot be used when  the same part fails in every individual product.
    • To reduce the rate of failure, a company should ensure the products are made to a decent standard in the first place.  This generally makes products more expensive and unfortunately consumers buy on price rather than reliability or effect on the environment.

    If none of that is possible recycling is a viable option and may not cost anything.

    All this reminds me of a story I heard back in the mid 1980s about television parts.  Philips New Zealand, the local branch of the Dutch multinational, had a whole stack of television circuit boards that they probably could not sell so they took them out to the car park and destroyed them.  In this case it was apparently for tax purposes.  Writing off old stock is good for the company profits.

    It is a shame the profit is always the bottom line in the corporate world.

     


  • Bang!

    This photo shows what a power surge can do. The fuse in this microwave oven absorbed so much energy that the end cap of it completely vapourised and shunted it along the fuse holder.

    A photo showing a 20=5mm ceramic fuse with a vapourised end cap.
    Bang!
    (check out the hardware bug)

    The body of the ceramic fuse remained intact which is what it is supposed to do

    It looks like the power surge was between live and earth because the capacitor (next to the fuse in the photo) had a very small eruption visible on its body.  It measured as 4nF and it is supposed to be 4.7nF.  The corresponding capacitor on the neutral side of the filter measured correctly as 4.7nF.  They are an X1/Y2 rated capacitor (as what would be expected) and it looks like it took the surge pretty well.


  • Not impressed with you Acer

    Now look here Acer.  I usually like your products.  They are generally pretty well made (we’ll overlook that case in the late 1990s where the edge connectors in one of your laptops had insufficient gold plating causing a fault common to that model).

    Anyway, I was not impressed with your model A2.1 multimedia speakers for a couple of reasons. Firstly, even though you gave it the nice design feature of supplying the mains power out on a IEC 60320 fly lead why on Earth didn’t you put in a current sensing circuit so that the speaker circuitry is only powered when there is a load connected?  And while we are on energy efficiency,  why did you use an inefficient main frequency transformer instead of a switching power supply?

    Secondly, why did you simply glue the thing together?  And weakly at that.  It virtually fell apart when I showed it the spludger tool!  Well not quite but you know what I mean.  Now I am no health and safety Nazi but mains powered items that come apart easily are a bit of a electrical shock hazard.

    Here is the insides of the Acer A2.1 multimedia speakers.
    Here is the insides of the Acer A2.1 multimedia speakers.

    Yeah, I know the answer to these questions.  It comes down to cost doesn’t it. But come on.  Just how much market share will you lose if you made a slightly better product that costs a bit more?

    The speakers came in for recycling but when I tested it the only fault was a scratchy volume control that sometimes caused the left speaker to cut out.  All it needed was a squirt of cleaner to fix it, and I suppose I will just have to glue the thing back together.


  • Repair Manifesto

    Ecotech Services supports the Ifixit Repair Manifesto.

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