Recalls

As well as environmental protection Ecotech Services is also committed to electrical safety and consumer protection. To this end we maintain this listing of faulty, hazardous, or potentially hazardous electrical goods for our repair and refurbishment work and for use by the general public. This list is primarily for recalls in New Zealand.

Lithium batteries are sometimes subject to recalls. See the battery recalls page for further information.

DateItemReasonSuggested course of actionFurther information
June 2018Euromatic Eco wall panel heater models EPH-001 EPH-001D EPH-002Ceramic casing may crack.Return it to Bunnings.MBIE
July 2017Extech Digital Clamp Meters The meters can fail to give an accurate voltage reading, resulting in the operator falsely believing the electrical power is low or off, posing an electrocution hazard.Stop using the affected digital clamp meters and contact Extech for a free replacement meter.MBIE
July 2017Freedom Furniture - Zox table lamp If the wooden shade becomes overheated, this could cause a fire hazard.Stop using the lamp and return to the nearest Freedom store for a full refund or exchange for a similar product.MBIE
July 2017Celsius & Number8 - 2000W horizontal fan heatersRisk of fire and electric shockStop using your heater immediately. Contact Celsius for further information on how to receive a refund or replacement heaterMBIE
July 2017Wismec Exo Skeleton for ES300 personal vaporizersRisk of fireStop using the Wismec Exo Skeleton for the ES300 and remove the atomisers and all batteries. Return the device to the store you purchased it from for a full refund or replacementMBIE
June 2017Sunbeam Sous Chef Multi Cooker When used in "slow cooker mode" the multi-cooker may not reach and maintain a temperature during the cook time to fully cook the meat."Recall completed.MBIE
June 2017Happy Mobile - Counterfeit Samsung BatteryRisk of overheat and fire  Stop using the affected batteries and return to Happy Mobile for refundMBIE
June 2017Off-Board Chargers for Segway Personal TransportersA wire inside the charger can detach and touch the side of the charger causing a possible shock hazard. Recall completed.MBIE
June 2017Adapter sold with GarageAce Wi-Fi door openerIncorrect/Non-compliant 230v plug adaptor for USB fitting supplied with unit.Recall completed.MBIE
June 2017Beko DCU8330GX dryer The capacitor may fail and overheat, potentially leading to risk of fire.Beko are contacting customers directly.MBIE
June 2017The Warehouse - Living & Co Voss Desk Lamp  The lampshade can melt if an incorrect bulb (>40W) is used.Return to your nearest Warehouse branch.  MBIE
May 2017SIMX Smart Sense Mini 360⁰ Flush Mount PIR SensorRisk of electric shock  Replace with PIR sensor LHT0142 or LHT0179.MBIE
May 2017Panasonic Tablet FZ-G1 (Mk1 to Mk3) and battery packMay overheat.Refer to the manufacturers instructions here.This is not an actual recall.
May 2017Moretti, Click, and Akai oil column heatersRisk of burns from hot oil.Return to Bunnings.MBIE
Mar 2017Swann wireless door chimeRisk of shockIf within the range of serial numbers remove it from mains power and return it to obtain a replacement unit.MBIE
Feb 2017HP and Compaq notebook batteries.  This is an expansion of a previous recall.Risk of overheating.Check to see if you are affected and if so discontinue using the battery.HP battery recall programme
Feb 2017Aero Quik Kettle - BlackRisk of fireReturn the kettle to Harvey Norman for a refund or replacement.MBIE
Feb 2017 Cuisinart DLC-2011BCNA, DLC-2011NA, DLC-2014BCNA, DLC-2014NA, DFP-14BCNA, MP-14NA food processors. Only models with blade rivets are affected.Blade may breakContact Cuisinart for a free replacement blade.MBIE
Jan 2017 Some Zebra power supplies that were manufactured by FSP Group between October 1, 2010 and December 31, 2011Risk of fireFollow instructions issued by Zebra
Dec 2016OMP Power Bank 5000mAhMay overheat and explode or catch fire.  Return to FarmersMBIE
Dec 2016The Warehouse - Living and Co. Stainless Steel and Red Kettles 1.7L with the PO Number 18920118  Risk of shockStop using it immediately or do not unpack it.  Return it to The Warehouse for a full refund.MBIE
Nov 2016Toshiba laptop batteriesRisk of burns or fireVisit the Toshiba website to determine if your battery is affected.  This is an extension of an earlier recall.MBIE
Nov 2016Instant Hot Water Kettle ISKTLRisk of fire MBIE
Nov 2016Kambrook Microwave 30L (KMO400)Risk of fireCheck to see if it is within the date code range 833-1321.  If so stop using it and arrange for a replacement or refund.MBIE
Nov 2016CarbaTec RT-660 router tablePhase and neutral may be transposed making it non-compliant.Send plug and switch unit to the CarbaTecMBIE
Nov 2016Radio Systems Detachable AC Plug Adaptor Insert sold with PetSafe® and SportDOG® Brand ProductsRisk of shock if broken MBIE
Oct 2016EziBuy Poppy Desk LampRisk of fire MBIE
Oct 2016Countdown — Halloween LED Spinning WandBatteries may fall out presenting a danger to childrenReturn your wand to any Countdown supermarket for a full refund.MBIE
Oct 2016Swiss Mobility Universal Travel AdapterNon-compliant and risk of shockReturn to JB HiFiMBIE
Oct 2016ECCO Rechargeable LED Work/Utility Lamps (model numbers EW2461 and EW2461-AU)The product may overheat and present a risk of fireMBIE
Oct 2016Bosch freestanding gas/electric cooker models HGV74W255A and HGV74W355A. Batch number 8901 and 9110Gas leakagegascookingsafety.com or MBIE
Sept 2016Samsung top loading washing machineExcessive vibration leading to damageSamsung
Sept 2016Makita 5057KB 185mm Dustless Circular SawBlade may become stuckReturn to supplier to have it rectifiedMBIE
Sept 2016Powerbank 2600mA (no brand name)Battery packWhen dropped the battery may fall out. There are no markings on the battery so it is possible that it can be re-installed incorrectly.MBIE
Sep 2016Samsung Galaxy Note7 phoneBattery issues including possible explosionSamsung
Aug 2016Medela breast pumpRisk of shock Medsafe at the Ministry of Health
Aug 2016Green Smoke JD-050-050 power adaptorRisk of shockVisit the Green Smoke adaptor recall websiteMBIE
July 2016Denon  HEOS 1 Go Pack Rechargeable BatterySpeakersPhone B&W Loudspeakers Ltd on 0800-255-800MBIE
July 2016Ashton GPA10 Guitar amplifierRisk of shockReturn for repairMBIE
July 2016Hoverboards - various modelsRisk of fireContact your supplierNo formal recall notice is in place at present in New Zealand. See the US CSPC for more information or contact your supplier.
June 2016HP batteries for various notebooksBurn and fire hazardContact HPMBIE
June 2016Arlec WLED15 rechargeable handheld worklightsRisk of fireReturn it to BunningsMBIE
June 2016Goldair GBH400 bathroom heaters (batch G328 only)Risk of fireStop using it and contact GoldairMBIE
April 2016Homemaker 20cm chrome round green fan (FZ-20M01)Risk of shockContact Kmart Customer Service on 0800 945 995
March 2016Ariston and Indesit tumble dryersRisk of fireCall 0800 274 748 or visit indesithotpointsafety.com
2016Apple AC Wall Plug AdapterRisk of shockContact Apple
4 November 2015Nutriblend and NutriInfusion blendersRisk of fireFire Service
4 November 2015Homemaker Nutritional Drink BlenderRisk of fireFire Service
3 November 2015Ultrasonic Pest RepellerRisk of fireFire Service
November 2015Haier top loading washing machines  HWMP55-918 and HWMP65-918Risk of fireSee the Haier recall noticeConsumer Affairs
October 2015Breville Fast Slow Cookers model BPR200Risk of scaldingContact BrevilleConsumer Affairs
September 2015 CordTech SCC0510-4 5Mtr Cable Reel, HSC1510-4 15Mtr Cable Reel, HBC2010-4 20Mtr Cable ReelRisk of electric shockReturn to the retailerConsumer Affairs
August 2015Artistic Living Ultrasonic Pest RepellerRisk of electric shock and fireConsumer Affairs
August 2015PowerGuard Tablet ProtectorRisk of electric shock Consumer Affairs
11 July 2015Ozito Electric Blower model OZBL1800WARisk of electric shock and injury from sharp objectsOzito NZ
2 July 2015Insinkerator models 55+ and 65+Potential fire hazardSee www.insinkeratorsafetynotice.comFire Service
30 June 2015Kmart Homemaker Gerry upright floor lampRisk of electric shock or fireContact Kmart Customer Service on 0800 945 995Consumer NZ
25 June 2015Ultimate 2-in-1 pest repellerRisk of electric shockContact Newfield Group on 0800 600 789 or sales@newfield.co.nzConsumer NZ
8 June 2015Apple Beats Pill XL portable wireless speakersUnit may overheatContact Apple to have it recalledFire Service
2 June 2015Apple iPhone and iPad chargers (refurbished)Potential fire riskReturn to ED GamesConsumer AffairsSamsung
June 2015Kenwood X PRO Blender BLM80Mechanical failureConsumer Affairs
14 May 2015ThinkPad Lithium-ion batteriesMay overheat and cause burns or fireVisit Lenovo to determine if you are affected and to arrange for a free replacement battery.Consumer NZ
14 Apr 2015Shark Ultra-light vacuum cleanerMay cause burns or electric shockVisit Shark for guidance on identifying the affected models and for instructions on how to return for repair. The Shark customer service team is also available on 0800 109 009Consumer NZ
2 April 2015Heller 2000W fan heatersCall 09 978 2200 or go to BunningsConsumer NZ
16 March 2015Shark Navigator vacuum cleanersRisk of burns or electric shockVisit Shark for guidance on identifying the affected models and for instructions on how to return for repair. A dedicated Shark customer service team is available for any consumer queries on 0800 109 009.Consumer NZ
13 March 2015Kathmandu rechargable torchRisk of overheatingStop using the torch and return to your nearest Kathmandu store or call 0800 001 234 for a refund.Consumer NZ
2015 Samsung washing machine models SW75V9WIP, SW65V9WIP, SW80SPWIP, SW70SPWIPPotential fire riskContact Samsung New ZealandSamsung and MBIE
18 December 2014Lenovo AC power cord model LS-15May overheatFire Service
2 December 2014Toshiba laptop/notebook AC power cords model LS-15May overheatFire Service
2 December 2014Panasonic battery CF-H2May overheatContact Panasonic NZ on 0800 726 222 Fire Service
2 December 2014MSPA Alpine inflatable Bubble spaRisk of electric shockContact The Warehouse or on 0800 422 274Fire Service
2 December 2014Performer powerboardRisk of fireContact Kmart Customer Service on 0800 945 995 or visit www.kmart.co.nzFire Service
20 November 2014Universal adapter code MAUCRisk of electric shock or fireContact Pacific Optics LimitedConsumer NZ
7 November 2014Chevron 4 and 6 outlet power boardsRisk of fireReturn them to your nearest Countdown, SuperValue or FreshChoice supermarket to receive a full refund.Consumer NZ
2 September 2014Hewlett-Packard and Compaq notebook computer AC power cordsRisk of fireGo to the HP Notebook PC AC Power Cord Replacement Programme website at: www.hp.com/support/PowerCordReplacementFire Service
2 September 2014Best Buy four outlet powerboardRisk of fireReturn it to your nearest Supercheap Auto store for a full refund.Fire Service
2 September 2014Nouveau 16L electronic dehumidifierRisk of fire due to overheating capacitorFire Service
2 September 2014Moda electric hot packRisk of electric shock or fireReturn it to The Warehouse store for a full refund, with or without a receipt.Fire Service
26 August 2014Redken branded PowerBank phone chargersRisk of overheatingReturn the charger to your nearest Rodney Wayne salon or Rodney Wayne Shampoo n' Things store to receive a complimentary replacement gift.Consumer NZ
29 July 2014Goldair model 3108 and 3109 bathroom fan heatersRisk of fireConsumers should immediately stop using the heater. Turn the heater off and contact Goldair on 0800 232 633 or a registered electrician.Fire Service
17 June 2014Medela B-Well steam sterilisers Risk of burns, fire or electric shockContact medela.com or phone 0800 503 553Consumer NZ
16 June 2014Weiss heat transfer systemRisk of fireTurn the system off and contact Weiss New Zealand on 0800 208 008 or a registered electricianFire Service
May 2014Sony VAIO Fit 11A model numbers SVF11N18CGP and SVF11N18CGSRisk of burns from the battery packContact Sony New Zealand on 0800 766 969Consumer NZ
May 2014ThinkPad batteriesRisk of fireContact Lenovo or call 0508 201 650ACCC
April 2014Kawashima Pro2000i inverter generatorRisk of shockCall Euroquip NZ on 0800 387 678Consumer NZ
March 2014Dyson AM04 and AM05 heatersRisk of fireVisit the Dyson recall websiteConsumer NZ

Notes

  1. This list is only for electrical items
  2. It only covers recalls issued since March 2014
  3. We endeavour to keep this list up to date but the links below may have additional recalls. If you know of any other items that can be added to this list please email us at admin@ecotechservices.co.nz

We recommend that both new and second hand electrical items are purchased from reputable companies and that care is taken in buying accessories that are made by third party manufacturers. Also, beware of counterfeit items, especially those that claim to be made by Apple.

Any electrical items that are able to be plugged into a single or three phase main socket and are used in a public place must be tested for electrical safety.  Under the AS/NZS 5762 standard second hand equipment must be checked to see if it is subject to a product recall before it is offered for sale, as well as being subject to AS/NZS 3760 testing and inspection.

Further information

There have been 24 heater recalls since 2010, and there’s a decent chance yours is on the list | The Spinoff

There have been 24 heater recalls since 2010, and there’s a decent chance yours is on the list | The Spinoff22 June 2018
With up to 80% of faulty indoor electric heaters potentially still in use, is the recall system in need of a major shake-up?  UPDATE: As of June 2019, two more heaters have been recalled.

Last updated: January 4, 2020 at 20:35 pm